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Visitor Information

Visiting Hours

As Wave 3 of the COVID-19 pandemic progresses, HDH is temporarily updating its visiting policy. Effective Friday, April 16, 2021, we will no longer be permitting visitors to the hospital.  

Some exceptions will be made for compassionate reasons including;

  • Palliative patients nearing end of life;
  • Obstetrical patients will be allowed one (1) support person (i.e. spouse) to attend ultrasound scans and the birthing unit; and
  • Children and Geriatric patients or other patients requiring a support person will continue to be allowed one (1) support person to accompany them to the Emergency Department.

If an exception is made, only one (1) visitor per patient will be permitted.

This policy is in place to protect the safety of our patients, physicians and staff and we will continue to evaluate the situation.

The front entrance continues to be closed.  All patients must enter through the Emergency Department entrance.

As a COVID-19 precaution, upon arrival, you will be screened before entering the building and will be asked to clean your hands.  You may also be asked to put on a mask.


Patient Inquiries

The telephone number for the hospital is (519) 364-2340. Information about your health is confidential, so please designate one person to report your progress to family members and friends. Let us know the name and telephone number of the person to whom we can provide information.

On admission, the nurse will provide you with a contact number attached to a card. When you call in for patient information in regards to your family members’ condition you will be asked to provide this contact number.

Zero Tolerance for Violence

Zero Tolerance


The vending service is located on the Main Floor of the hospital.

Vending Machines available 24 hours.


Free parking is provided on the hospital site for the first 30 minutes of use.  Public parking beyond 30 minutes will have a set rate of $ 3.00 per vehicle.

Monthly and annual parking passes can be purchased at the hospital switchboard.

Gift Shop

Location: Main Floor

Volunteers manage the Gift Shop which serves the needs of the patients, staff and daily visitors. Through the operation of the Gift Shop and other public fundraising events, the Auxiliary has supported the hospital with many thousands of dollars. This money is used to purchase much needed hospital equipment.


Public washrooms are located in the main lobby (wheelchair accessible), in the Emergency Department, and on the second floor behind the elevators.



Related Documents

Visiting Hours Policy
Posted: Jul 14, 2015

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