Patients & Visitors

Admitted Patient Information

Patient Information

During Your Stay

What Should I Bring to the Hospital?

When preparing for a stay at Hanover & District Hospital (HDH) be sure to bring the following items:

  • Your Ontario Health Card
  • A piece of Government issued photo ID
  • All of your medications (in original bottles) along with a list of your current medications including non-prescription medications.
  • If you use mobility, vision or hearing aids, bring those devices with you.
  • If you have additional health coverage, bring your insurance information with you.
  • Any personal belongings or toiletries (soap, shampoo, toothbrush and toothpaste) you might need during your stay including pajamas, rubber bottom slippers, robes etc.

Please don’t bring any valuables with you for your hospital stay. HDH is not responsible for any lost or stolen items. This includes, but is not limited to electronics, jewellery, cash and credit cards.


Do I Need to Pay for My Hospital Care?

If you are a Canadian resident, OHIP will cover most, if not all, of your hospital services. Some services are “de-listed” by OHIP. Your insurance may still cover some of these services.


OHIP does not cover private or semi-private rooms. Check with your insurer before you arrive if possible. If your insurance covers these accommodations, let us know right away.


Every effort is made to provide you with the appropriate accommodation, private, semi or ward room. If your choice is unavailable, you will be moved when a suitable option become available.


HDH will invoice you for all uninsured hospital service your received.


Your Privacy is Important to Us!

HDH will protect your personal health information by keeping it safe and secure. When you are admitted, you will be given a number which you can give to your family for inquiries. When they call, they will be asked for the number. No information or condition update will be given without the number.

The use of recording devices is not permitted without consent. We reserve the right to review media records at HDH to protect privacy and confidentiality.

There may be times when you overhear a conversation between a roommate and the health care provider. We ask that you respect the confidentiality of others.

 

Zero Tolerance for Violence

HDH is a place of mutual respect for staff, patients, visitors, physicians and volunteers. In situations of verbal or physical aggression/violence the police will be called.

 

Smoke-Free and Tobacco-Free Property

To protect the health and safety of our patients, staff and visitors, Hanover & District Hospital is a Smoke-Free and Tobacco-Free Property. Nicotine Replacement Therapy (NRT) will be offered to admitted patients.

 

Spiritual Care/Chaplaincy Services

An on-call Chaplain is available 24 hours a day for urgent pastoral care needs. The on-call Chaplain can be reached by calling Switchboard at “0” while in the hospital and they will page the Chaplain. A Day Chaplain is available several days a week and will offer support according to the faith of the patients. You may request a Day Chaplain visit by asking your health care provider.

 

Free Wi-Fi Access Telephones and Televisions

HDH offers free Wi-Fi to its’ visitors and guests. Simply access the “Guest” network and register on your device’s browser to gain access for 24 hours.

Telephones are available in each patient room with no charge for local calls. Hearing impaired phones are available upon request.

Personal televisions are available upon request.

 

A daily rate will apply. Televisions are owned and operated by the Hospital Auxiliary Volunteers.

Going Home (Discharge)

Discharge

Your health care team wants to ensure that once your acute medical needs have been addressed, you can safely be discharged back to your home. Please vocalize any concerns that you have regarding your discharge care with your care providers so that it can be addressed and included in your plan of care. Questions regarding your health care will be answered before discharge including prescriptions and follow-up appointments, if necessary.

 

You will be told your time of discharge. Please arrange for transportation home. If you are unable to get transportation, the Hospital will help arrange transportation. You will have to pay for the transportation provided. If you have any questions about going home, ask a health care provider.

 

After Discharge

Within 48 hours you will receive a telephone call from our nursing staff to ensure your transition home is a success. Also, if you have a Hanover family physicians you will be contacted for a follow-up appointment with your physician.

 

Alternative Level of Care (ALC) Co-Payment

Should your health care provider determine you no longer require acute care treatment and you are awaiting transfer to a long term/chronic care facility, you will be charged the same daily rate as would be applicable in a long term/chronic care facility. This will be discussed with you should ahead of time.

 

Non-Compliance with Discharge

HDH must ensure appropriate use of Hospital beds. When your health care provider feels that you are ready to go home or be transferred to another facility, you will be required to leave. If you refuse to leave, you will be charged for your accommodation.

 

Patient Satisfaction Survey

You may receive a patient satisfaction survey prior to leaving the hospital. The survey is available electronically as well. Please take a few minutes to complete the survey and provide your feedback. Your opinion is important to us as we continually try to improve services for our patients and families.

 

When You Have Concerns

We hope your stay with us is as pleasant as possible. If you have any concerns about your care, please contact the Patient Care Manager.

 

If you have an ethical issue of concern, ask a health care provider to contact an HDH Ethics Committee Member.

Visitor Information

Visiting Hours

HDH is temporarily updating its visiting policy. Effective Friday, April 16, 2021, we will no longer be permitting visitors to the hospital.

Some exceptions will be made for compassionate reasons including;

  • Palliative patients nearing end of life;
  • Obstetrical patients will be allowed one (1) support person (i.e. spouse) to attend ultrasound scans and the birthing unit; and
  • Children and Geriatric patients or other patients requiring a support person will continue to be allowed one (1) support person to accompany them to the Emergency Department.

If an exception is made, only one (1) visitor per patient will be permitted.

This policy is in place to protect the safety of our patients, physicians and staff and we will continue to evaluate the situation.

The front entrance continues to be closed. All patients must enter through the Emergency Department entrance.

As a COVID-19 precaution, upon arrival, you will be screened before entering the building and will be asked to clean your hands. You may also be asked to put on a mask. 

 

Parking

Free parking is provided on the hospital site for the first 30 minutes of use. Public parking beyond 30 minutes will have a set rate of $3.00 per vehicle.

 

Monthly and annual parking passes can be purchased at the hospital Switchboard.


Hand Hygiene

While you are visiting the hospital, we encourage you to use the hand sanitizers conveniently located throughout the building and at each entrance. Please wash your hands before entering a patient room and when leaving.

 

Zero Tolerance for Violence

HDH is a place of mutual respect for staff, patients, visitors, physicians and volunteers. In situations of verbal or physical aggression/violence the police will be called.

 

Smoke-Free and Tobacco-Free Property

To protect the health and safety of our patients, staff and visitors, Hanover & District Hospital is a Smoke-Free and Tobacco-Free Property. Nicotine Replacement Therapy (NRT) will be offered to admitted patients.


Hospital Amenities

Public Washrooms

Public washrooms are located in the main lobby (wheelchair accessible), in the Emergency Department, and on the second floor behind the elevators.

 

Vending Services

The vending machine is located on the Main Floor of the hospital and is available 24/7.

 

Gift Shop

The Gift Shop is located on the main floor and features snacks and beautiful gift items along with offering no tax on purchases.

Volunteers manage the Gift Shop which serves the needs of the patients, staff and daily visitors. Through the operation of the Gift Shop and other public fundraising events, the Auxiliary has supported the hospital to purchase much needed equipment.