Your Privacy Matters

Personal Health Information

Under Ontario’s Personal Health Information Protection Act (PHIPA), you have the right to access you own personal health information.

Requests for access can be made to Hanover & District Hospital by completing the Disclosure of Personal Health Information Form A-52.

Your request will be processed in the shortest time possible, although we have 30 days to respond. If you are a person’s Substitute Decision Maker, please include the related documents with your request.

You will be required to provide us with valid photo identification or other proof of identity prior to receiving the personal health information.

Corrections to Your Health Record

If you believe your record of personal health information is not as accurate or complete as necessary, please send your request to the Privacy Officer.

Connect My Health Patient Portal


ConnectMyHealth is a digital health solution that provides you with an online, single access channel to view your health records from participating hospitals in Ontario Health West Region (Southwestern Ontario). ConnectMyHealth can be used on desktop and mobile devices from within Canada, and there's no cost to use it. ConnectMyHealth is a web-based tool, so there is no app to download to access your account on an ongoing basis. For added security, an Authenticator app (i.e. Google Authenticator, Twilio Authy, FreeOTP) is required to support your Two-Step (Multi-Factor) Authentication during each login to ConnectMyHealth and instructions are provided of how to complete this free, one-time download.

ConnectMyHealth is operated by the HITS eHealth Office at Hamilton Health Sciences, is funded by Ontario Health, and is being made available to patients in Ontario Health West Region in collaboration with local Ontario Health Teams. The HITS eHealth Office operates the ConnectMyHealth Program Office.


Who do you contact about concerns about your Privacy?

Contact the Privacy Officer at the hospital if you have any concerns or questions.

Freedom of Information and Protection of Privacy Act (FIPPA)

The Freedom of Information and Protection of Privacy Act is a provincial legislation that applies to all hospitals effective January 1, 2012. FIPPA provides the public with access to information held in the custody and control of the hospital to protect the privacy of individuals with respect to personal information that is held by the hospital.

Hanover & District Hospital supports transparency through public access to information and believes that personal information and privacy must be protected to ensure the dignity and integrity of the individual.

There are very specific requirements under FIPPA for the collection, use, protection and disclosure of personal information. There is a right to ask for your own personal information and to request that the information be corrected where it is incomplete, incorrect, or misleading.

Making a Request under FIPPA

A Freedom of Information (FOI) request is a written request for a record that was in the custody or control of Hanover and District Hospital ON or AFTER January 1, 2007. FOI requests involving records BEFORE January 1, 2007 are not subject to FIPPA. This kind of request will be treated as an informal request.

Under the Act, Hanover & District Hospital may charge the requester set fees associated with the search and processing of records.

To make a FOI request please fill out the Freedom of Information Request Form. You must clearly describe the records you are requesting.

FIPPA Form 23

Directory of Records

The Directory of Records contains a list of the general classes of the types of records in the custody or under the control of Hanover & District Hospital. Its purpose is to assist members of the public in exercising their rights of access under the Freedom of Information and Protection of Privacy Act (FIPPA) by listing and describing the hospital’s records holdings. Please note that the Directory does not contain actual records and that a FIPPA request form must be submitted to the Privacy Officer if any information is required.


Completed Forms Should be Sent to:

Hanover & District Hospital
Privacy Officer
90-7th Avenue, Hanover, ON, N4N 1N1

Mel Miles,
Privacy Officer
519-364-2340 ext. 214